We do hope you are happy with your order, but in case something has gone wrong 

PLEASE NOTE:

• Personalised items cannot be returned for a refund unless faulty.
• We are unable to accept returns or offer refunds for personalisaed items that contain spelling mistakes or errors due to customer error. Please carefully check all spellings before sending your order.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. 

To request a return and refund/exchange please email info@katykirkhamdesigns.co.uk with full details.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You can choose whether to have a refund or a replcement item. Refunds will be processed and credited to the original method of payment.

Sale items 
Only regular priced items can be refunded. Sale items are non-refundable.